We are using Moodle 2.5.3+ (Build: 20131129).
We would like to create a role based on Manager for our university help desk folks. As faculty call the help line, the help desk person would need to login as that individual and help him/her troubleshoot the issue.
Unless I give the Help Desk Role a Front Page role in addition to the site wide role, I find the help desk role does not see the normal Administration block with Site Administration > Users so that the helpdesk could filter for the caller. Is there an additional role override required to make that change, or do I need to keep the Hep Desk role with a front page role?
Thanks for any leads,