Error on BigbluebuttonBN

Error on BigbluebuttonBN

by Chris Klissiaris -
Number of replies: 7

Hello,

 

On  Moodle 2.5.1 (Build: 20130708)I' ve installed the bigbluebutton (mod_bigbluebuttonbn_moodle26_2013110100) activity. On the settings i added the bbb url and the salt (my bigbluebutton server is on a different server than moodle).

I created a new bigbluebuttonBN activity and when i try to view it i get this message:

"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@elearning.iservices.gr and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

I tried the default values that the activity has for test server and i still get the same message.


*I have used bigbluebutton plugin on wordpress and it works fine so i guess its not servers issue.


Looking forward,

Chris

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In reply to Chris Klissiaris

Re: Error on BigbluebuttonBN

by Luiggi Sansonetti -
Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

hi

have you take a look about the folder permissions ?

if you have installed the plugin with moodle, the chmod can be other than 0755...

if the chmod is different, you have to change it by FTP

and files have to be 0644

cheers

ps sorry for my english

Average of ratings: Useful (2)
In reply to Luiggi Sansonetti

Re: Error on BigbluebuttonBN

by Chris Klissiaris -

Thanks a lot mate. Its seems that the upload services auto assigned folders on 777 and files on 666. Changed it and works perfect.

 

Thx,

Chris

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In reply to Chris Klissiaris

Re: Error on BigbluebuttonBN

by Luiggi Sansonetti -
Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers

HI
thanks
just a little "useful" for one of my contribution will be great for me
cheers

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In reply to Luiggi Sansonetti

Re: Error on BigbluebuttonBN

by Tiffany Hoefer -
Hey there! I realize this thread is quite old, but it is the one that most closely matches my problem and I did all the fixes mentioned here (and then some) and I am still having trouble. I have a client who is running 2 Moodle instances - one is 2.5 and one is 2.9.  Joy.

BBB is working fine in 2.9.  In 2.5, we are getting the internal server error.  I have changed the permissions of the folders in the C panel so that 2.5 matches the levels mentioned here (and incidentally match what we are running in 2.9).  Other threads mentioned the chmod, but I didn't understand that particular line of help.

Of course my client was expecting to run a BBB session in the morning and we discovered this issue a few hours ago.  We are looking to use some other venue for tomorrow, but any help anyone could offer would be most appreciated.  If anyone needs any additional info, I am happy to provide it.  I am most desperate.

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In reply to Tiffany Hoefer

Re: Error on BigbluebuttonBN

by Jesus Federico -
Picture of Plugin developers

Hi Tiffany,

Since January 30 things have changed a lot in Moodle, hence with the plugin. I can tell. The problem could be something very very different for you this time.

First thing is to check versions. You are running BBB on two different versions of Moodle. 2.5 and 2.9. There are two specific versions of the plugin for them as well. 

https://moodle.org/plugins/pluginversions.php?plugin=mod_bigbluebuttonbn

1.1.1 is for Moodle 2.0-2.5 (2015062101)

2.0.x is for Moodle 2.6-3.0 (2015080609)

Same thing for RecordingsBN

You did not mention what version of the plugin you have, but make sure they match so we can start from there.

Regards,

JF




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In reply to Jesus Federico

Re: Error on BigbluebuttonBN

by Tiffany Hoefer -

Thank you for your reply, Jesus.  The plug in version for our 2.5 site is the correct one of 2015062101, which is the version in which it is acting up.  Now, the RecordingsBN in the 2.5 version is 2015062100.  But, I don't know if there are any problems with the recordings side because the problem is that we are getting that internal server error when we try to access the online meeting space.  So, we haven't been able to get that far.

Oddly, our 2.9 version has 2015080608 rather than 2015080609, but is running fine (or seems to be).


Is there anything else I can provide?  Thank you again!!

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In reply to Tiffany Hoefer

Re: Error on BigbluebuttonBN

by Jesus Federico -
Picture of Plugin developers

The version on you Moodle 2.9 may be OK as it is good for production in most cases. There are some edge cases that were fixed in the last two releases, but if you don't hit them, you are good. Here are the changes per version. 

https://docs.moodle.org/30/en/BigBlueButtonBN#Changelog


Now getting back to your problem on Moodle 2.5, is that message coming when you launch into the meeting? do you have any particular configuration of that activity? Lets say, wait for moderator, open in a new window etc. And lastly, if you turn on the debugging messages, what is the full message that you receive?


JF

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