I've been working with Moodle a little over 18 months and am still learning. Our site has been live for about 3 months, with about 1600 users.
Student create accounts through email based self registration with some manual accounts. We use the PayPal Plugin (version 2012061700) for most enrolments and manually enrol the rest.
Today a student called to find out why she hadn't received her books when she paid almost a month ago. The manager went through old emails and found a notice from Paypal that the student had in fact purchased the class on October 10 through Moodle. I've been going through everything I know of but can find anything in Moodle to show she purchased the class:
- Student is not enrolled in the class
- Logs do not indicate she had anything to do with the class
- Looked at database with ad-miner. Found column that list txn_id which corresponds to Paypal's Transaction ID. The Transaction ID on the receipt presented to me today is not in the database.
I don't have access to any error emails Moodle may have sent on that date (long story) - but surely there should be some log entry. I am confident all settings are correct. Over 700 Paypal transactions have worked with no problem.
In my research, I found a bug that had similar symptoms - but that was in a much earlier release than I am using. Supposedly it was fixed 5 releases ago.
Anybody? Any suggestions? Where can I find some log entry? The manager that brought this to me hates Moodle and misses the old program. I am constantly defending Moodle and REALLY need to solve this.
Thanks in advance!!!