2.5.2 Enrollment Expiry Notification Problems

2.5.2 Enrollment Expiry Notification Problems

by Paul Masson -
Number of replies: 4

Hello Moodlers, 

I have problems with the enrollment expiry notification emails for some courses.

1.  Email notice not being sent to 'enroller'.

2.  Email notice from is a Teacher, not me, the enroller.

We are using manual enrollment, and the settings are 'Enroller and Enrolled user', 10 days.

For some courses, I receive notices from the moodle admin account email.  For this particular course,  I do not receive anything, and the email the students get (which I know from bounces) is from one of several teachers for the course.

I have searched the documentation and the forums but cannot understand this.  My basic questions are:

a) what defines 'Enroller'; ie the copied recipient of the expiry notice?  

b) what defines the 'from' email address that sends the message to the student?

Any help is greatly appreciated.

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In reply to Paul Masson

Re: 2.5.2 Enrollment Expiry Notification Problems

by Paul Masson -

bump . . .

Buehler, Buehler, anyone. . .

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In reply to Paul Masson

Re: 2.5.2 Enrollment Expiry Notification Problems

by Emma Richardson -
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Is it always the same teacher?  Does that teacher have admin rights?  Could it be that the teacher is updating the enrolment somehow in the class?

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In reply to Emma Richardson

Re: 2.5.2 Enrollment Expiry Notification Problems

by Paul Masson -

Emma,

Thank you for the reply.

It is one specific course, and it has multiple teachers, yet only one of them is receiving the Expiry notifications.

The course is a 'rolling' course that does not end.  I suspect it has to do with the fact that I have been running this course for almost three years, and it has been through a few upgrades; 1.9 to 2.5.2

At this point I guess I can drop the teacher that is getting the notifications and see what happens.  Will post the results.

 

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In reply to Paul Masson

Re: 2.5.2 Enrollment Expiry Notification Problems

by Nagi Saeed -

Hi Paul,

I'm curious what happened after you dropped the teacher who receives the notifications.

Are you using Separate Groups in your course? If yes , are teachers other than the one receiving the notifications members of groups?

I'm facing a similar challenge with one of my courses and I narrowed the cause down to the group membership, but I'm yet to to run more tests.

Peace,
Nagi

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