General help

 
 
Picture of Kendall Stirrat
moodle hangs
 

I am trying upload image files, or copy and paste an image to moodle , either on a course homepage or through a question.

It seems that if the file is too big then moodle hangs (or I get the attached response). I have to close my browser and restart for moodle to continue functioning.

This happens in firefox, explorer, and safari.

It happens on windows and mac platforms.

It seems other users do not experience the problem.

Moodle verion 2.2.4 (build 20120706)

I have attached a file that produces the problem. But it also happens when I cut and paste from pdf document.

Can anyone help?



 
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Picture of Hanan Keren
Re: moodle hangs
 

Hi, 

What is the size of the file? 

What is your upload speed?

Hanan

Atarplpl

 
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Picture of Kendall Stirrat
Re: moodle hangs
 

Not sure of upload speed but in a high school in Australia if that helps.

File size of attached image is 65kb.

File size of 16kb is fine. Not sure of limit but somewhere between these two sizes

 
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Picture of Kendall Stirrat
Re: moodle hangs
 

Interesting that I can insert video file of 1.8mb and all good.

A 3mb video file gives error of 'Invalid JSON string'

 
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Picture of Howard Miller
Re: moodle hangs
Group DevelopersGroup Documentation writersGroup Particularly helpful Moodlers

Do you mean other users with the same Moodle?

If you can reproduce the problem, switch on Debugging (in Moodle) and see if you get additional messages.

 
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