"I actually get a lot of work from being the guy who brings together the IT side with the curriculum development side and all these "idiosyncrasies" make for lots of repeat business so perhaps I should shutup and let the money keep rolling in ;)"
In some respects Matt you have expressed what I sometimes feel. Are the people voting on which new issues, improvements, priorities (etc) they want in Moodle really happy with some of the status quo (and so don't vote for other issues) because it means they have more to do, and it's less easy for the basic admin/teacher to do it themselves or makes an organisation more dependant on a consultant/provider. I don't feel this all the time. Just sometimes.
We've sure deviated from verbal communication.