face to face - getting duplicate email confirmations

face to face - getting duplicate email confirmations

by Mia Musolino -
Number of replies: 4

students are getting two email notifications after I use add/remove attendees link for a face to face session. Manager approval is turned off -- the messages are exactly the same and are sent as soon as I add the student to the session. Is anyone else having this problem? They are asking me if they're signed up twice so I'd like to get this figured out.

Average of ratings: Useful (1)
In reply to Mia Musolino

Re: face to face - getting duplicate email confirmations

by Heather Edick -

I am experiencing the same thing.  Assistance would be appreciated. 

In reply to Heather Edick

Re: face to face - getting duplicate email confirmations

by Mia Musolino -

I believe the link I posted explains that the duplicate emails are sent because one has a calendar invite and one is just a plain email. As soon as the student accepts the calendar invite, that email disappears in Outlook, so the thought is that two emails are necessary. For myself, I have come to prefer that there is one notification that will stay in the inbox even after the student accepts the invite.

In reply to Mia Musolino

Re: face to face - getting duplicate email reminders

by Tiffany oakes -

We had a situation today where someone signed up for a face to face event (days ago) and was sent 6 reminder messages ( since the event is now 2 days away)- all the same email reminder- about 1-2 minutes apart.

Would anyone know why this person received 6 email reminders for herself?