Hi Moodle Friends,
(Hope this is appropriate for this forum...) Our company has an urgent need for a low-cost or free e-learning program, training video, or training presentation about call handling and call control for customer service agents. In particular, they need to show how to lead and direct a customer call, along with basic soft skills for handling incoming calls. Does anyone know of a website, catalog, etc. where we could find such a thing?
And of course, since we use Moodle, it would be great if it were a SCORM or SWF or other format that we could drop into a course on our LMS...
Thanks very much,