For those who might still desire to use the cool features of CraftySyntax within moodle to support their users, I have updated the install package for moodle 1.9+. Install instructions are included.
While moodle now has some great chat blocks...there are some benefits to using CraftySyntax provides whi allow you to departmentalize your support by courses, etc. We are using internal moodle chat for none-support functions...but love what crafty syntax can do like pushing urls to the user.
CraftySyntax is "Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase." Source: http://www.craftysyntax.com
Thanks to Roberto Chimenti and Fernando Acedo for the inspiration to upgrade the block to support 1.9.