2.2 Forum posts sent to messaging not email

2.2 Forum posts sent to messaging not email

by Ray Lawrence -
Number of replies: 4

We havea site where teachers are posting to forums but posts are arriving in the messaging system. We want them to be emailed to subcribed users.

Default message outputs for Subscribed forum posts are set to email.

A random inspection of user's own preferences match the default.

Changng the default output options doesn't seem to make any difference (I couldn't find this setting in the db btw to try a manual change).

Any suggestions on how the messages preferences can effectively be set so that the emails start arriving most welcome.

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In reply to Ray Lawrence

Re: 2.2 Forum posts sent to messaging not email

by Ray Lawrence -

Looking like missing rows in database either in intial install or on upgrade...

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In reply to Ray Lawrence

Re: 2.2 Forum posts sent to messaging not email

by Ray Lawrence -

Still havng an isue with this... all message output settings are set to email but posts still end up as notifications in messaging for all users.

Everythig in the database looks OK. Any ideas on where to look next appreciated.

Attachment forum.png
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In reply to Ray Lawrence

Re: 2.2 Forum posts sent to messaging not email

by Tim Hunt -
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Those are the system-wide defaults.

I think that individual user's settings are stored as user_preferences.

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In reply to Tim Hunt

Re: 2.2 Forum posts sent to messaging not email

by Ray Lawrence -

Thanks Tim. Yes, that's correct. Only few users have set messagng preferences and only one has set messaging as a preference ofr subscribed forum posts.

Further invistigations have narrowed this down to the config table and my colleague has been through the painstaking task of eliminating by comparing and changing values. After changing all probable options he started on the those less likely to have any effect.

The site is now sending out emails from forum posts... the value that needed changing to bring this about...? The support email.

That doesn't make any sense to us:

  • It's been the same email since the site was installed
  • The site has functioned correctly with the same email in place since its upgrade to 2.2.x

So we're slighlty uneasy about the apparant fix but will accept it with gratitude as were running out of ideas fast.

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