We have an issue with a user who completed and passed the final exam of a course which should generate a certificate for him. But it doesn't. We have logged into his account with numerous browsers on both Windows and OSX... The user has no access to the certificate. It's greyed out. He has done the exam four times with passing grades. Still nothing. This is the only user that is experiencing the issue. When looking at the certificate logs and selecting this user, there are no entries.
Does anyone know what could be causing this issue?
Is there a way to manually push a certificate to this user or unlock the certificate for them?