I've not found his question raised anywhere but forgive me if it has!
Just WHAT sort of minimal/maximum/ideal ratio should be considered for a moodle website in terms of HOW many teachers 'X" (lets say) can be supported by 1 technical support rep. This is not about Moodle Partner support with hosting. Thats taken as read, but for supporting individual teachers across many schools (1 or 2 teachers in each of the hundred/400 hundred schools and one single moodle site)
I dont mean "server hosting/admin" question-solving but help with teachers doing multiple enrollment, help with understanding gradebook downloads etc. ie. non editing teachers?
I know it depends on many factors like how experienced they are, the nature of the website etc. But all-the-same, what do people think? what has been seen as best practice? Does anyone here operate sites woth 300-1000 teachers and how do you help them as moodlers (not as site admins! thats not what this posting is about)
Theres lots of stuff on the web about DESKTOP support and on/offsite support for word/outlook etc etc but not moodle (anywhere!)
So whats the receieved wisdom for MOODLE teachers, if an organisation already has a moodle partner but wants (rightly) not to have them bombarded with "how-to" questions from their client schools, I want to keep the server admin questions for us and our moodle partner, *we* should answer moodle-usage related problems (right?)
I hope somewhere in there you get what I'm asking!
If so, please help with your thoughts, and , ideally, experiences keeping teachers happy.