This pertains to Moodle 1.9. We have some students reporting that they are unable to type text into the short-answer type questions. Essay questions are fine, but not short-answer questions. They report that the cursos doesn't even appear when they click in the text box. The two students I spoke with both use Firefox and have anti-virus software installed (one uses AVG and the other Norton). I'd highly appreciate it if someone could point me towards the right direction.
Weird. You say "Students are reporting" - woudl it be possible for you to see this happening?
I can see that their answers are blank, but I'm not able to replicate the problem myself.
We are having the same type of problem at our school. Some students say that it is happening on the school lab computers and these computers do not have firefox installed. Any solutions or advice would be appreciated.
I have just encountered the same problem within a quiz in one of my instructors classsrooms. Was trying to get specific browser version and brands that were being used, as well as the type internet services they may have had. I have tried to replicate within the same course with different browsers, but was able to enter text in the essay response field.
As of now no information. Is there any possibility of something in the database that should preclude a student from being able to enter text in that particular style of entry or the session to break?
The database cannot affect this. It should not happen.
We are not only seeing it in the short answer type questions, but also in the essay type (which I know is another issue all together). It appears to us that it may be related in some way to IE9. Our Instructional Technologist and I have looked at the common browsers (except IE9 on Windows) on both Mac (Safari 5.1 , Firefox 6.0.2, Chrome 14.0.835.186) and PC (IE8, Chrome 14.0.835.186, Firefox 6.0.2) and were not able to replicate the problem.
Has anyone seen this problem on browsers other than IE9?
At our school Administrators can type in the fields, some Students can type in the fields and some Students can't as described above there is no ability to place the cursor in the short answer field.
We're getting similar reports -- students can't enter text in quiz short-answer text field. They click on the field, but the cursor never appears. Likewise, a teacher reported that while creating questions can't enter text in answer field.
So far the students have all reported back that they experienced the problem in IE8 and IE9. The teacher says he was using Firefox. We've been unable to reproduce the problem in any browser.
This is in Moodle 1.9.
Does anyone know if this issue has an entry in the Tracker yet?
Well, Moodle 1.9 is no longer supported, apart from security fixes, so don't bother opening a tracker issue unless you can reproduce this in Moodle 2.1+
just my humble suggestion.
Try refreshing / reloading the browser screen when the problem crops up. It helped me during quizzes with the essays, Maybe this could help with the textboxes ??
We are having this issue, and we can reproduce it using the newest release of Firefox for Windows. We are using Moodle 2.0.4. Fields work fine in Chrome and IE (haha, it works in IE!)
The issue is directly related to the rich-text toolbar. Is there some way I can stop the rich-text toolbar from loading into the short answer response fields? This fix would be fine for us for now.
So it appears that Firefox 11 has issues with the Tiny MCE editor in Moodle 2.x, but that doesn't explain problems experienced in 1.9.