We have a situation where anyone can go into a course but theyre name is not enrolling in the course. Because theyre name is not being enrolled in the course, they are not able to do the certificate.
We can manually enrol them in the course, which allows them to get their certificate. The funny thing is even though their name is not enrolled int he coruse, they are still getting access.
Users should be getting access (this is happening) but their name should be getting enrolled at the same time, which it is not.
Does anyone know what could be going wrong? We have not had this issue before...it used to work fine.