Here's a problem I've been looking at for some time now, and can't get resolved.
When students complete a course and pass with the required grade, they are told by Moodle that the certificate can be viewed. But on clicking the "view certificate button" or the "My Certificates" option, they are given the message that the certificate cannot be viewed.
However, if an administrator looks, the student's certificate can be viewed. At the moment, an administrator needs to view the certificate, save the PDF, then email that to the student.
I've checked the file permissions in our Moodle install folder, but don't know what else to check. Is it a global user permission/privilege problem?
Any suggestions appreciated, thankyou.
We are using Moodle version 1.9.9+ (Build 20100707) and certificate version 2009080900 on a server running Centos Linux 5.5