Backup Problems - End Course Backup Error

Backup Problems - End Course Backup Error

by James Marshall -
Number of replies: 6

Hey guys

I was wondering if someone might be able to help us out. We have 164 courses but 74 of them always fail to backup with an error. I'm not entirely sure what's causing the problem. Here is the output from one of the reports:

Wednesday, 6 October 2010, 11:52 PM
11:52 PM:34 Start backup course ICT iPro Unit 3 Hardware and Equipment Instalation

11:52 PM:34 Phase 1: Checking and counting:
11:52 PM:34 checking parameters
11:52 PM:34 calculating backup name
11:52 PM:34 calculating modules data
11:52 PM:34 assignment
11:52 PM:34 chat
11:52 PM:34 choice
11:52 PM:34 forum
11:52 PM:34 glossary
11:52 PM:34 journal
11:52 PM:34 label
11:52 PM:34 lesson
11:52 PM:34 quiz
11:52 PM:34 resource
11:52 PM:34 survey
11:52 PM:34 workshop
11:52 PM:34 scorm
11:52 PM:34 wiki
11:52 PM:34 hotpot
11:52 PM:34 data
11:52 PM:34 feedback
11:52 PM:34 calculating users
11:52 PM:57 calculating logs
11:52 PM:57 calculating user files
11:52 PM:58 calculating course files
11:52 PM:58 calculating site files

11:52 PM:58 Phase 2: Executing and copying:
11:52 PM:58 checking temp structures
11:52 PM:58 cleaning current dir
11:52 PM:58 creating backup file
11:52 PM:58 general info
11:52 PM:58 End backup course ICT iPro Unit 3 Hardware and Equipment Instalation - ERROR!!

 

As you can see, this course errors after the "general info" process as do many of the other courses. Some of them error at "checking temp structures" too.

We are running Moodle 1.9.6 at the moment in a Windows Sever 2003 environment with PHP 5.3.1 and MySQL 5.1. Please let me know if you need any more information.

Any ideas?

Thanks,
James

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In reply to James Marshall

Re: Backup Problems - End Course Backup Error

by James Marshall -

Does anyone have any suggestions?

I hate to bump posts up but I'm a stuck and I don't like the idea of things not being backed up.

Many thanks,
James

In reply to James Marshall

Re: Backup Problems - End Course Backup Error

by James Marshall -

Is there anyone out there than can help...or at least suggest somewhere I can look for a solution?

Many thanks,
James

In reply to James Marshall

Re: Backup Problems - End Course Backup Error

by James Marshall -

I'm wondering if I can get a response or if anyone can tell me why I haven't been able to get one? Do you need more information?

I would appreciate any help you can give me.

Thanks,
James

In reply to James Marshall

Re: Backup Problems - End Course Backup Error

by Helen Foster -
Picture of Core developers Picture of Documentation writers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers Picture of Translators

Hi James,

Sorry you've been waiting so long for a reply. I'm just going to move your post to the backup and restore forum where our backup experts hang out...

Are you able to upgrade to the latest Moodle 1.9.10+?

In reply to Helen Foster

Re: Backup Problems - End Course Backup Error

by James Marshall -

Hi Helen

Thanks for moving the post.

We are still having problems with backups and the number of courses erroring is increasing. We have recently upgraded Zend Server to 5.1 and Moodle to 1.9.11+.

Any suggestions?

Many thanks,
James

In reply to James Marshall

Re: Backup Problems - End Course Backup Error

by Helen Foster -
Picture of Core developers Picture of Documentation writers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers Picture of Translators

Hi James,

Have you tried enabling debugging messages in Administration > Server > Debugging (select the maximum level - DEVELOPER). You could also check the web server error logs.