We are having a little trouble with the Microsoft Office Add-in for Moodle. The developers parsed our logfile and said that the issue was that the add-in was detecting a global role instead of a normal instructor role. (We had a small number of instructors who could never see their courses after setting up the authentication for the add-in, but it worked for everyone else!!)
We can't see how that is possible, because we do not believe we have ever assigned a global role to anyone except admins. HOWEVER, we started wondering if there was some difference between assigning an instructor role from the course category list instead of actually entering the course and assigning the role there.
Does anyone know?? See screenshot for example of assigning an instructor role from course categories screen. We are not assigning the editing teacher role to a whole category, but we might have assigned the role to a particular course from that page. It doesn't seem to me that there should be any difference at all between the two methods, but I could certainly be wrong.
Thanks for opinions!