SCORM not loading for some (not all) users

SCORM not loading for some (not all) users

by Shalimar Anderson -
Number of replies: 1

We have a few students who are attempting to open an Articulate SCORM package and are unable to. Most of our students are able to open the SCORM fine. Here's the error we're getting...

19:Mon Jun 14 12:25:26 EDT 2010 - In ClearErrorInfo 20:Mon Jun 14 12:25:26 EDT 2010 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string 21:Mon Jun 14 12:25:26 EDT 2010 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string 22:Mon Jun 14 12:25:26 EDT 2010 - strStandAlone= strShowInteractiveDebug= 23:Mon Jun 14 12:25:26 EDT 2010 - Standard From Configuration File - SCORM 24:Mon Jun 14 12:25:26 EDT 2010 - Using Standard From Configuration File

- SCORM

25:Mon Jun 14 12:25:26 EDT 2010 - In LMSStandardAPI strStandard=SCORM 26:Mon Jun 14 12:25:26 EDT 2010 - Calling Standard Initialize 27:Mon Jun 14 12:25:26 EDT 2010 - In SCORM_Initialize 28:Mon Jun 14 12:25:26 EDT 2010 - In SCORM_ClearErrorInfo 29:Mon Jun 14 12:25:26 EDT 2010 - Grabbing API 30:Mon Jun 14 12:25:26 EDT 2010 - In SCORM_GrabAPI 31:Mon Jun 14 12:25:26 EDT 2010 - Searching with improved ADL algorithm 32:Mon Jun 14 12:25:26 EDT 2010 - In SCORM_GetAPI 33:Mon Jun 14 12:25:26 EDT 2010 - SCORM_GetAPI, searching opener 34:Mon Jun 14 12:25:26 EDT 2010 - In SCORM_ScanParentsForApi,

win=http://academy.allregs.com/mod/scorm/player.php?a=217&scoid=661

35:Mon Jun 14 12:25:26 EDT 2010 - SCORM_GrabAPI, returning 36:Mon Jun 14 12:25:26 EDT 2010 - Unable to acquire SCORM API:

37:Mon Jun 14 12:25:26 EDT 2010 - SCORM_objAPI=undefined 38:Mon Jun 14 12:25:26 EDT 2010 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

39:Mon Jun 14 12:25:26 EDT 2010 - ERROR - LMS Initialize Failed 40:Mon Jun 14 12:25:26 EDT 2010 - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

Students are running IE 6 or later on Windows XP

Thank you in advance.

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In reply to Shalimar Anderson

Re: SCORM not loading for some (not all) users

by Amy Groshek -
Hi Shalimar,

Since you are a Remote-Learner customer, I was able to look at your SCORM package on your Moodle site. It loads and runs fine for me, provided I turn off my pop-up blocker.

I've ruled out a couple of things from this cursory look at the package. I suggest that you start a Remote-Learner support ticket and request that it be assigned to me.

In the meantime, can you get more information about exactly which browser versions this issue is occurring in? Do all browsers accessing the content have updated Flash plugins? IE6 has been turning up with some issues in the last 6 months, some of which have no easy solutions.

We can exchange more information on the R-L support ticket.

Warm regards,
Amy
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