We just (this summer/fall) converted from Blackboard to Moodle at Denver Seminary both for reasons of pricing and to be able to integrate our course management system with our administrative system. The technical staff read reviews and put up test systems before deciding on Moodle and making the change.
Now, a number of our faculty are complaining that Moodle is not easy to use, and that trying to do things like upload files takes too many clicks. They don't like the use of the forum to email one's class. The lack of an essay question in quizzes was not well received, nor was the lack of features in the gradebook. The need to sometimes use CTRL-Refresh to keep the HTML editor working in IE made a couple of professors unhappy (and I myself have experienced problems when updating links which isn't solved by this). One professor has declined to use Moodle at all. Another professor gave me a contact for Angel.
I suggested more time, training, and documentation. I was told that the users understand Moodle, but that it takes up too much of their time. We are currently (by request) researching what course management systems other schools of our size are using, and how they're working for them. I'm wondering if (when?) we will be asked to change systems.
So, I am left to ponder. Is it only technically inclined people that like Moodle? Did we try to do this too quickly (we started in about March, had to have a working system by June, and all materials moved by the end of August) so that the technical staff didn't spend enough time with the users because they were busy porting materials? Did we not do enough training? Should we have written some little instruction cards? Does Blackboard have resources to invest in user interface testing that Moodle doesn't have?
Has anybody had to work with instructors that didn't like Moodle? Were you able to win them over? How?