I have a local access problem that I hope someone can help me with. Im not in IT, Im a project mamanger, so hope I can answer any queries that come. Until this week our college's Moodle site was fast and I had no problems in the 2 months setting it up. Since Monday I cant get in on the local network most of the time due to slow connections, but from home (ie externally) everything is fine. The only change that has occured is a link to moodle has been added to the college website last satuday for students to access it. Its a new site and only 4 students added a new account in the 2 days before the issues started.
My IT guy has checked the Firewall, the AntiVirus program and optimised memory for Moodle Service but to no avail. For us Moodle sits on a hard drive next to our main server and students tap in through the internet. The RAM in the machine is very small, its only 500 odd MB, but we only expect a maximum of 300 students to use the site. While this may be a future size problem i dont see how it would be related to my problem now.
Baseline tests indicate RAM is no more than 50% utilised. When you open Moodle from the local PC it is installed on, it opens “instantly”. When you access it from another PC on the Network it takes around 30-minutes to load the login page.
Anyone have any ideas why local access but not external access would be an issue? AS far am I am aware no changes have been made to the server connection to the Moodle hard drive.
Not sure of the answer, but I recall many past discussion here regarding firewalls choking performance. Search a bit for those terms.