If it were me, I'd make the FAQ a web page resource and paste in the Word text. Then link to this from the glossary. That way the user keeps the Moodle navigation bar visible and the page springs up without having to load Word. Also, he could embed the audio within the FAQ merely by linking to the MP3 audio file (Moodle will use it's built-in Flash audio player).
Can I upload multiple files against a single glossary entry?
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