Restoring course problem.I'm panicking!!!

Restoring course problem.I'm panicking!!!

by Fernando Perez Cos -
Number of replies: 5

Hi,

I'm trying to restore a course but I get an error message.

  • Creating new course
    • Beginners 1 copy 2 (Beginners 1_2)
    • Category: Miscellaneous
  • Creating the Restorelog.html in the course backup folder
  • Creating users
    No users were found!
  • Creating groups
  • Creating sections
  • Creating metacourse info
  • Creating categories and questions
    • Category "mod01_unidad01"
      . .
    • Category "mod01_unidad02"
      . .
    • Category "mod01_unidad03"
      . . .
    • Category "mod01_unidad04"
      . .
  • Copying user files
  • Copying course files. . .
    • Files/folders: 7
  • Creating scales
  • Creating events
  • Creating course modules
    • Assignment "Hotel Dialogue"
    • Assignment "Revision Assignment"
    • Forum "Teacher forum"
    • Forum "Get Help Forum"
    • Forum "Unit 1 Forum"
    Could not restore modules!
  • Creating roles definitions
  • Creating course level role assignments and overrides
  • Creating module level role assignments and overrides
  • Creating block level role assignments and overrides
  • Creating user level role assignments and overrides
  • Closing the Restorelog.html file.
An error has occurred and the restore could not be completed!

I can send you the file attached in an email just in case you could help me.

Please help me as I really need the course to be reinstalled.

Thanks you in advance.

Kind regards,

Fernando.

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In reply to Fernando Perez Cos

Re: Restoring course problem.I'm panicking!!!

by Erlyn Baack -

What version of Moodle is your backup file from?  What version of Moodle are you restoring to?  Have you had any successes in restoring any courses?

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In reply to Fernando Perez Cos

Re: Restoring course problem.I'm panicking!!!

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
Things to check...

* You are not restoring to an older version of Moodle than the files where backup up with (not supported).
* The files did not come from a very old version of Moodle (massive version diffences can be problematic)
* Try with debugging switched on - Site Administration > Server > Debugging. You might get some errors displayed that help diagnose the problem.
* In the System Administration > Server > System Paths, set the zip and unzip paths at *both* ends. The built in PHP zip doesn't like large files for some reason.

And....

I don't think it helps much, but...

http://docs.moodle.org/en/Backup_and_restore_FAQ

And, this bug report might be appropriate..

http://tracker.moodle.org/browse/MDL-16879 (are you using mnet?)

Average of ratings: Useful (1)
In reply to Howard Miller

Re: Restoring course problem.I'm panicking!!!

by Jeff Forssell -
I don't understand what
"* In the System Administration > Server > System Paths, set the zip and unzip paths at *both* ends. The built in PHP zip doesn't like large files for some reason.

There is a big course that I have had problems import=restoring on my SiteGround hosted site where I don't have the right to influence execution time. I'm wondering if this setting you mention (but that I don't understand- what "both ends"?) could help.

Or if there is anyway to manually do part of the process. I think I have tried unzipping through the server filemanager and that I believe worked, in spite of zip file size, but how does one get the unpacked folders "hooked up with Moodle"?
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In reply to Jeff Forssell

Re: Restoring course problem.I'm panicking!!!

by Howard Miller -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers
Go where I said and fill in the fields. If you get it right the ticks go green when you save the page. The usual paths are /usr/bin/zip, /usr/bin/unzip etc. This won't work if it's a Windows server of course.

By "both ends" I mean that you need these settings in both the Moodle that created the backup and the one restoring it (assuming they are different of course).

Backup requires a zip file. It may be nothing to do with the integrity of the zip file, but it's one thing worth a try.

The *really* important thing is to turn on debugging - this normally shows the exact nature of the problem. We're guessing otherwise.
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In reply to Fernando Perez Cos

Re: Restoring course problem.I'm panicking!!!

by Peter Sereinigg -
did you try debug on?

some further hints, but first back up everything
  • normaly you may restore old one step by step through several versions.
  • try to delete the temp and backup dir in moodledata
  • delete the backupdir in moodle root and make a complete update

regards Peter
Austrian moodle partner

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