We go live with a Moodle trial next week.
a) Does anyone have a list of suggested FAQ's?
b) And suggestions for a few small HELP video clips?
I have:
Moodle home page
Course home page
Finding your course
Making a post
Editor
Editing your profile
Trying to think ahead is tricky . . .
-Derek
First 'serious' Moodle site I set up was for an RTO environment, and tackled this as follows:
That was enough to get the vast majority of users moving in the right direction.
Hope this helps!
Mark.
Mark Drechsler
Netspot Pty Ltd (Australian Moodle Partner)
- Set up a forum on the front page as a FAQ and made sure people were referred there before asking for any other help, and
- Set up a short intro video using Camtasia which covered (1) how to access the relevant course, (2) how to update a personal profile, (3) how to access the Help FAQ, (4) how to navigate within a course and (5) how to return to the front page if lost (ie. by using the navigation bar).
That was enough to get the vast majority of users moving in the right direction.
Hope this helps!
Mark.
Mark Drechsler
Netspot Pty Ltd (Australian Moodle Partner)