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Job offered: Sr. Learning Technology Specialist - Medtronic

Type: Full-time
Location: Remote but within United States or the UK

Job Posting & Apply

Job Title

Sr. Learning Technology Specialist

Job Description

Careers That Change Lives:

The Cardiac Rhythm (CRM) Digital Education Solutions Team created the Medtronic Academy and Field Force Training websites, to provide global Medtronic employees and customers with a best-in-class training experience. These digital education systems are utilized by tens of thousands of global learners each year and are highly rated learning management solutions. Our goal is to contribute to exceptional patient care around the globe through the delivery of interactive, relevant and targeted education solutions.

Our learning technology team is looking to hire a Sr. Learning Technology (LT) Specialist to help lead system support, optimization, utilization, and content population of these strategic sites for the Medtronic Cardiovascular Portfolio. 

We are hiring a Sr. Learning Technology Specialist to act as a chief resource for resolving technical inquiries and issues, providing consultation, guidance and training to stakeholders and leading projects to enhance the use of our digital ecosystem. You will be producing optimal learning experiences within the Academy/ Field Force Training systems using content developed by our internal and external instructional designers. We are looking for a professional who exhibits strong customer focus, critical thinking, project management skills, and the desire to learn new technologies and methodologies along with the team.

Through the value and power of virtual education and training, this role significantly contributes to Medtronic’s mission to alleviate pain, restore health, and extend life to patients around the world. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.

A Day in the Life: 

Course Loading/Production

  • Create and maintain LMS course rooms and pages at the direction of content developers and owners in the functions and operating units.
  • Create and maintain content management system pages related to training requests.
  • Conduct QA testing of newly developed course rooms and coordinate QA efforts with content owners.

System Support, Consultation and Training

  • Resolve help desk ticket inquiries and issues – focus on tier 2+ tickets (e.g. troubleshooting, consultation, and tickets requiring SME and vendor assistance)
  • Provide technical assistance and support for incoming queries and issues related to our Totara Learning Management System and associated aspects of our Content Management System.
  • Troubleshoot and resolve issues that require advanced technical knowledge or relies on broad system-level understanding.
  • Serve as a chief liaison for course authors, content developers and associate administrators on system solutions, optimal approaches, and proper use.
  • Conduct stakeholder consultations for all Cardiovascular Operating Units
  • Serve as an evangelist for our content strategy, system capabilities, optimal and effective design, and overall site usability.
  • Act as chief system training: provide course authoring and associate admin training, provide system role training to new administrators and course authors, author job aids & micro-video tutorials, and deliver administrator and course author webinars

Site Administration, Maintenance, Enhancements Project Management

  • Manage and optimize site configurations
  • Conduct annual maintenance activities
  • Design and document site enhancement requests
  • Work with IT partners and vendors to complete system projects such as system integrations as well as implementing system enhancements.

Management of Analytics & Reports

  • Manage site-wide analytics and reports using Totara reporting, Adobe Analytics and Tableau.
  • Analyze analytics to identify opportunities to improve site usage, usability, and ROI.
  • 10-20% travel required depending on location. Remote working accepted.

Must Have: Minimum Requirements

  • Bachelor’s degree
  • 4+ years’ experience in learning technology, computer science, instructional design, communications (2 years with Advanced Degree) 
  • Experience developing and delivering system training
  • Project management experience
  • Experience administrating Learning Management System technology

Nice to Have:

  • Master’s Degree
  • Experience in administration and support of Moodle or Totara learning management systems
  • Experience with data visualization tools such as Tableau or Spotfire.
  • Experience with rapid authoring tools for eLearning
  • Experience supporting video-based learning (capture, editing, hosting)
  • Experience coordinating system integrations and projects with IT partners
  • Experience partnering with education professionals on a variety of educational delivery methods such as digital learning, classroom, virtual training, and blended training

 About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.  We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Additional Information

  • Posting Date: Mar 25, 2021
  • Travel: Yes, < 25 % of the Time


Entry added by Scott Andre - Tuesday, March 30, 2021, 7:10 PM
Last updated - Tuesday, March 30, 2021, 7:10 PM