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Job offered: Customer Success Consultant

Type: Full-time
Location: United States

Are you an educator who loves Moodle? Do you find yourself describing Moodle's features, philosophy, and benefits at every turn? Do you enjoy working with others to figure out how Moodle can help them? If this describes you, we may well have your dream job!

My Learning Consultants is looking for an experienced educator and Moodle practitioner to work as part of our sales team. We are a fast-growing Moodle Partner company supporting organizations of all shapes and sizes including schools, businesses, non-profits, and government agencies. My Learning Consultants provides both technical and instructional consulting services and we are looking for the right person to help match clients with the right resources and support from our team.

The position is

  • Full-time

  • Remote but must be based in North America

  • Health insurance

  • 401K with employer matching

  • Available immediately

Job Responsibilities

  • Respond to inbound leads from prospective and existing clients

  • Provide virtual product demonstrations and help potential clients learn about the features and benefits of the Moodle LMS

  • Listen to client needs and provide recommendations for services

  • Form new and continue existing relationships with clients by proactively reaching out and also addressing issues when they arise

  • Maintain a strong understanding of the Moodle LMS, features and technical specifications to answer specific customer questions

  • Maintain current skills and innovate with new methods or strategies to help the team reach goals for client success

  • Establish yourself as a valuable and helpful resource through all customer interactions and maintain a friendly, knowledgeable reputation in the industry

Experience and Qualifications

  • Education background, teaching experience a plus

  • 1 year of experience using Moodle (3 yrs preferred)

    • We will consider other LMS experience but prefer direct Moodle experience

  • Strong written and verbal communication skills

  • Sales experience a plus, but we prefer candidates have education experience and a strong understanding of Moodle vs formal sales experience

  • Detail-oriented

  • Enjoys working with people

Entry added by Maggie Bennett - Wednesday, January 20, 2021, 12:54 AM
Last updated - Wednesday, January 20, 2021, 12:54 AM