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Job offered: LMS System Administrator

Type: Contract
Location: London - onsite - so you must be local

King’s College Hospital

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 11,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley. 

King’s College Hospital NHS Foundation NHS Trust is currently delivering an ambitious financial efficiency programme with the aim to achieve long-term financial sustainability.

Your role within the team

As the LMS Administrator, you will be managing the day-to-day and ongoing operation, maintenance, and administration of the Trust’s LMS system ‘Totara’ which is branded internally as LEAP.  You will ensure the digital learning platform is administered effectively and its capability is fully utilised. You will administer and maintain learning records and work with stakeholders maximise compliance levels.

As an expert of the system you will be answering and resolving technical issues related to the LMS by helping with the help-desk tickets. You will also provide admin support to the Learning and Development team. This will give you a lot of insight into different projects that King’s Learning and Development advisors and managers are involved in with different areas of the organisation.

Main Duties and Responsibilities

Helpdesk duties:

•       Responding to queries via email, phone, or face to face

•       Following up with users to ensure full resolution of issues

•       Providing technical assistance for questions and problems

•       Troubleshooting and diagnosing problems

•       Influence ways to increase LMS use

•       Diagnosing system errors

•       Setting up courses

•       Creating course pages

•       Upload eLearning

•       creating learning programmes and certifications

•       Administer and maintain learning records

•       Recording attendance

•       Testing and Quality Assurance

•       Developing system dashboards

•       Assign systems roles and responsibilities

•       Running reports

•       Training staff

•       Writing, editing, and revising training material

•       Analyse common issues to find solutions

•       Meet KPI’s

LMS service duties:

•       Maintain action/activity trackers where required ensuring that information is continually updated liaising with the relevant stakeholders to record latest action status.

•       Establish and maintain relationships with key stakeholders to ensure they are represented and kept informed on applicable developments.

•       Support the implementation of relevant L&OD policies, procedures and guidance.

•       Work collaboratively with the training team to ensure all digital content is uploaded, reportable and available in a timely manner for colleagues to access

•       Ensure governance and processes are in place to ensure quality of the provision and KPI’s are met.

•       Identify and communicate process and quality improvements and provide feedback on usage and enhancements

Person qualities:

•       Support a continuous improvement mind set and a ‘can do’ approach to ensure L&OD delivers high quality standard of service.

•       Effectively prioritise, plan and project manage workload in line with organisational requirements

•       To role model the Trust’s Values and Behaviours and lead from a position of embodying the change required in the system.

•       To actively engage in on-going personal learning and development

•       Keep up to date with learning technologies and the online learning industry


Key Working Relationships

Learners, L&OD senior management team, HR Business Partners and Heads of professions HEE, SME’s, other systems teams (mainly ESR), external health education bodies, and external suppliers

In interested, please email your CV to:

Entry added by Jason Kennedy - Thursday, December 24, 2020, 7:49 PM
Last updated - Tuesday, December 29, 2020, 6:44 PM