Moodle jobs

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Job offered: Learning Management System (Moodle) Administrator

Type: Full-time
Location: London

We are an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services. Through our work, we make a positive difference in the world.

Arup has a rich, thriving, design environment and a vibrant and open knowledge culture. Arup University supports the whole firm across all 5 geographic Regions with both strategic advice on knowledge management, and steering and supporting collaborative tools and practices. 


We are seeking an experienced LMS Administrator to support Arup’s fully adopted global learning platform, Moodle. Reporting to the Moodle Application Owner, this is an interesting, varied role focusing on the day to day operational aspects of administering an LMS with over 15000 users. This will include supporting colleagues, external partners and learners in the effective use of Moodle, helping Learning and Development teams to make best use of the system when creating content, and working closely with the IT help desk to resolve queries.

The successful candidate will join the Arup University Systems team. We aim to build on Arup’s great reputation with its clients for project delivery and develop industry-leading best practices, tools & techniques. 

Initially, this is a fixed-term position for 2 years. Location is London but might consider other locations in UK particularly where we have offices. 

The role encompasses:

  • Answering and managing queries from users through the helpdesk and other routes, resolving standard requests, investigating incidents and resolving or referring on where required, within agreed timeframes and to quality standards.
  • Creating and maintaining support materials in a variety of media.
  • Provide ongoing support and advice to users, learning and development teams and regional administrators including training
  • Advising and encouraging the use of available platforms such as Moodle, MediaSpace, Adobe Connect, H5P and other tools. Supporting L&D teams in selection of the appropriate tool for their needs and provide initial set-up advice, training and support.
  • Ensure a robust information governance process is adhered to
  • Work closely with the IT Help Desk to offer an extended first line support, and liaise with development colleagues to resolve any Moodle technical issues that arise. Create knowledge articles and provide training for Service Desk colleagues to enable a 24/7 support model.
  • Identifies, troubleshoots, and resolves problems with course design and LMS configuration.
  • Actively manage the Moodle Yammer group, answering queries and posting relevant communications on system status updates etc
  • Supporting and enabling users to create reports and utilise the mandatory training compliance dashboard across regions and cost centres
  • Managing roles and permissions
  • Help with testing new functionality prior to launch and documenting and communicating changes and releases
  • Setting up and testing of new e-learning packages
  • Identifying opportunities and blockers affecting adoption or use of the application and raising feedback and potential improvements to the application owner
  • Maintaining a user feedback log to inform our development team
  • Other duties as directed by the Application Owner

Essential requirements and skills

  • Experience in using a Virtual Learning Environment or a Learning Management System – specifically, Moodle / Totora would be desirable
  • Ability to plan and prioritise own workload
  • Ability to work independently and use own initiative where appropriate
  • Excellent attention to detail
  • Computer literate with skills and knowledge in a variety of software packages e.g. Microsoft Office, Adobe Creative Suite
  • Comfortable delivering within deadlines, good at prioritizing and knows when to escalate or involve other team members
  • Excellent written/verbal communication skills with both non-technical as well as technical audiences managing successful communications with stakeholders 

Desirable requirements and skills

  • Educated to degree level in information science or technology
  • Knowledge of SQL and databases for reporting
  • Knowledge of HTML, CSS and JavaScript
  • Knowledge of video creation and editing

Personal qualities:

  • Be a team player able to work collaboratively with others; comfortable with sharing work in progress whilst taking responsibility for accuracy and completeness of information
  • Excellent relationship management skills  
  • Open-minded and collaborative approach to all interactions  
  • Ability to influence others to consider your point of view and gain support and agreement for plans, changes and new approaches  
  • Proactive approach, able to consider what else could be delivered to add value to customers
  • Provide a role model for other members of the team 
  • Take responsibility for delivery, communicating any changes to message to key stakeholders and the team  
  • Professional approach, seeking quality and excellence in their work 

Entry added by Chris Gibbons - Wednesday, September 11, 2019, 12:52 AM
Last updated - Wednesday, September 11, 2019, 12:52 AM