are an independent firm of designers, planners, engineers, consultants and
technical specialists offering a broad range of professional services. Through
our work, we make a positive difference in the world.
has a rich, thriving, design environment and a vibrant and open knowledge
culture. Arup University supports the whole firm across all 5 geographic
Regions with both strategic advice on knowledge management, and steering and
supporting collaborative tools and practices.
are seeking an experienced LMS Administrator to support Arup’s fully adopted global
learning platform, Moodle. Reporting to the Moodle Application Owner, this is
an interesting, varied role focusing on the day to day operational aspects of
administering an LMS with over 15000 users. This will include supporting
colleagues, external partners and learners in the effective use of Moodle,
helping Learning and Development teams to make best use of the system when
creating content, and working closely with the IT help desk to resolve queries.
successful candidate will join the Arup University Systems team. We aim to
build on Arup’s great reputation with its clients for project delivery and
develop industry-leading best practices, tools & techniques.
Initially, this is a fixed-term position for 2 years. Location is London but might consider other locations in UK particularly where we have offices.
- Answering and managing queries from
users through the helpdesk and other routes, resolving standard requests,
investigating incidents and resolving or referring on where required,
within agreed timeframes and to quality standards.
- Creating and maintaining support
materials in a variety of media.
- Provide ongoing support and advice
to users, learning and development teams and regional administrators
- Advising and encouraging the use of
available platforms such as Moodle, MediaSpace, Adobe Connect, H5P and
other tools. Supporting L&D teams in selection of the appropriate tool
for their needs and provide initial set-up advice, training and support.
- Ensure a robust information
governance process is adhered to
- Work closely with the IT Help Desk
to offer an extended first line support, and liaise with development
colleagues to resolve any Moodle technical issues that arise. Create
knowledge articles and provide training for Service Desk colleagues to enable
a 24/7 support model.
- Identifies, troubleshoots, and
resolves problems with course design and LMS configuration.
- Actively manage the Moodle Yammer
group, answering queries and posting relevant communications on system
status updates etc
- Supporting and enabling users to
create reports and utilise the mandatory training compliance dashboard
across regions and cost centres
- Managing roles and permissions
- Help with testing new functionality
prior to launch and documenting and communicating changes and releases
- Setting up and testing of new
- Identifying opportunities and
blockers affecting adoption or use of the application and raising feedback
and potential improvements to the application owner
- Maintaining a user feedback log to
inform our development team
- Other duties as directed by the
requirements and skills
- Experience in
using a Virtual Learning Environment or a Learning Management System –
specifically, Moodle / Totora would be desirable
to plan and prioritise own workload
to work independently and use own initiative where appropriate
attention to detail
literate with skills and knowledge in a variety of software packages e.g.
Microsoft Office, Adobe Creative Suite
- Comfortable delivering within
deadlines, good at prioritizing and knows when to escalate or involve
other team members
- Excellent written/verbal communication skills
with both non-technical as well as technical audiences managing successful
communications with stakeholders
requirements and skills
- Educated to degree
level in information science or technology
of SQL and databases for reporting
of video creation and editing
- Be a team player
able to work collaboratively with others; comfortable with sharing work in
progress whilst taking responsibility for accuracy and completeness of
relationship management skills
and collaborative approach to all interactions
to influence others to consider your point of view and gain support and
agreement for plans, changes and new approaches
- Proactive approach, able to consider what else
could be delivered to add value to customers
a role model for other members of the team
responsibility for delivery, communicating any changes to message to key
stakeholders and the team
approach, seeking quality and excellence in their work
Entry added by Chris Gibbons
- Wednesday, September 11, 2019, 12:52 AM
Last updated - Wednesday, September 11, 2019, 12:52 AM