Moodle jobs

Is this the job for you?

• You are an energetic go-getter who never gives up on a problem until it is solved.
• You can handle a variety of technical support requests with efficiency and attention to detail.
• You are a team player with a willingness to learn new things on the fly.
• You are a self-disciplined and motivated worker ready to meet the challenges of working remotely as part of a geographically dispersed team.
• You crave variety, new challenges, and a fun work environment with an awesome team in a growing small business with tons of career potential.

Who We Are: eThink Education is a rapidly growing technology company with a passion for customer service. We work in education technology, so you or your family might already be using our products in K-12, Higher Education, or Corporate applications. Our product is cloud based and open source, which means we are fresh and fun – not a bureaucratic crew of outdated stuffed shirts sitting around tweaking screens on some software originally developed before WiFi.

What would you do:

• Know Moodle and Totara inside and out
• Provide Tier 2 functional and basic technical support to Moodle and Totara clients
• Become involved in the Moodle HQ and Totara communities
• Gain experience with a variety of partners and tools that integrate with Moodle/Totara
• Get to know our clients and their individual needs
• Develop training materials and articles for marketing team and client-facing knowledge base
• Work alongside eThink’s 5-star service team to solve client issues
• Develop internal resources within our Wiki
• Use our Ticket Management System to manage client interactions

What we need from you:

• Bachelor’s Degree or equivalent higher education
• A minimum 2 years’ experience Supporting Moodle or Totara
• 2-3 years’ experience with software customer support
• Experience with educational technology in one or more learning environments (K12, Higher Ed, Workplace)
• Superior email and phone communication skills with an affinity for customer service
• Strong problem-solving and analytical skills
• Experience writing SQL reports strongly preferred
• Experience working with SMTP and SSO configurations strongly preferred

Job Type: Full-time

Experience:

• Supporting Moodle: 2 years (Preferred)
• SQL: 1 year (Preferred)
• LMS Support: 1 year (Preferred)

Education:

• Bachelor's (Preferred)

Work authorization:

• United States (Preferred)

Work environment:

• Work from home

Communication method(s) used:

• Email
• Phone
• Chat