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Job offered: Client Care Analyst

Type: Full-time
Location: Remote/Telecommute

Is this the job for you?

  • You are an energetic go-getter who never gives up on a problem until it is solved.
  • You can handle a variety of technical support requests with efficiency and attention to detail.
  • You are a team player with a willingness to learn new things on the fly.
  • You are a self-disciplined and motivated worker ready to meet the challenges of working remotely as part of a geographically dispersed team.
  • You crave variety, new challenges, and a fun work environment with an awesome team in a growing small business with tons of career potential.

Who We Are: eThink Education is a rapidly growing technology company with a passion for customer service. We work in education technology, so you or your family might already be using our products in K-12, Higher Education, or Corporate applications. Our product is cloud based and open source, which means we are fresh and fun – not a bureaucratic crew of outdated stuffed shirts sitting around tweaking screens on some software originally developed before WiFi.

What would you do:

  • Know Moodle and Totara inside and out
  • Provide Tier 2 functional and basic technical support to Moodle and Totara clients
  • Become involved in the Moodle HQ and Totara communities
  • Gain experience with a variety of partners and tools that integrate with Moodle/Totara
  • Get to know our clients and their individual needs
  • Develop training materials and articles for marketing team and client-facing knowledge base
  • Work alongside eThink’s 5-star service team to solve client issues
  • Develop internal resources within our Wiki
  • Use our Ticket Management System to manage client interactions

What we need from you:

  • Bachelor’s Degree or equivalent higher education
  • A minimum 2 years’ experience Supporting Moodle or Totara
  • 2-3 years’ experience with software customer support
  • Experience with educational technology in one or more learning environments (K12, Higher Ed, Workplace)
  • Superior email and phone communication skills with an affinity for customer service
  • Strong problem-solving and analytical skills
  • Experience writing SQL reports strongly preferred
  • Experience working with SMTP and SSO configurations strongly preferred

Job Type: Full-time


  • Supporting Moodle: 2 years (Preferred)
  • SQL: 1 year (Preferred)
  • LMS Support: 1 year (Preferred)


  • Bachelor's (Preferred)

Work authorization:

  • United States (Preferred)

Work environment:

  • Work from home

Communication method(s) used:

  • Email
  • Phone
  • Chat

Entry added by Kara Volpe - Wednesday, March 13, 2019, 8:48 PM
Last updated - Wednesday, March 13, 2019, 8:48 PM