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Job offered: Moodle Support & Delivery Technician

Type: Full-time
Location: Saltaire, West Yorkshire, United Kingdom

Moodle Support & Delivery Technician - Saltaire, West Yorkshire


The Role


Titus Learning is looking to add a talented Moodle Technician to our growing team, working closely with our Head of Support and Delivery, and Company Directors. We need someone who is comfortable working in a fast-paced and energetic environment, and who can hit the ground running based on previous experience. This position is to help support our growing number of customers with their various Moodle support and delivery requests.


The ideal candidate must have exceptional written and verbal communication skills, enabling them to provide valuable support to customers around the globe with varying support queries. As a young, successful and charismatic company we are seeking a candidate that will embrace the Titus culture and values and become a key member of the team for years to come.


What the role involves:


  • Helpdesk and support tickets

  • Projects delivery and installation

  • Theme building

  • QA for dev projects and new sites

  • Implementation planning with new clients

  • Customer and internal training

  • Customer meetings

  • Creation of user support documents


This list isn't exhaustive – there is scope for the role to grow and responsibilities can evolve as things change.


What you’ll get in return:

  • A friendly and dynamic working environment in a rapidly expanding technology company, working with a global client base

  • A company that is committed to its team and cares about its staff and their development

  • Located in fabulous office space in Salts Mill, Saltaire

  • Easily commutable from Leeds, Bradford, Halifax, and surrounding areas

  • Flexibility around working hours and location

  • Competitive salary: £24-29k dependent on experience

  • Excellent benefits scheme


What we expect from you


Must haves:

  • 2 years experience working with Moodle

  • Understanding of Linux servers (Ubuntu)

  • HTML / CSS

  • Ability to multitask and prioritise a range of responsibilities

  • Confident and professional manner, and excellent communication skills


These would be great:

  • Moodle theme building experience

  • Understanding of Windows servers

  • Javascript (jQuery, AngularJS)

  • Helpdesk (tickets) experience / ITIL or similar

  • Experience across a range of sectors, e.g corporate, education, HE, etc.

  • Examples of Moodle success


About Titus Learning


We are a rapidly expanding provider of eLearning solutions, proud to be working with some of the most prestigious names in business and education. Working with a range of customers in the UK, and 18 other countries internationally, there is true diversity to the work we do. We have an immediate need to add to our team, providing an excellent opportunity for the right candidate to join our company during this phase of fast paced growth.


The Titus Values


We care about making Titus a great place to work for our team members, and actively support our team to be their best in how they live and work our values.


Growth: We have a growth mindset and actively seek new opportunities

Responsibility: Create, own and deliver the solution. Everyone is a leader

Quality: We strive to produce our best quality work every time

Flexibility: We do whatever needs to be done, whenever it needs to be done

Trust: We communicate openly


Next Steps


Applications are now being accepted, with interviews to follow in the next few weeks.

The successful candidate will start asap. Any questions? Please contact us at hello@tituslearning.com or 01133 200 346.



Entry added by Seb Francis - Tuesday, 9 October 2018, 9:08 PM
Last updated - Tuesday, 9 October 2018, 9:08 PM
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