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Job offered: Distance Education Technology & Support Manager

Type: Full-time
Location: Portland, Oregon, USA

Applications close on May 17, 2013.

To apply, go to:

Position Information
Title Distance Education Technology & Support Manager  
Requisition Number 07898  
Open Date 04-29-2013  
Location Sylvania Campus  
Address 12000 SW 49th Ave.  
Hours of Work 8 a.m. to 5 p.m. Monday - Friday  
If Other, Please Specify as needed for technology support/on call  
Position Status Management; Level K; Full-time; Exempt  
Starting Salary Range Starting Salary Range: $60,935 to $88,355 per year  
Job Close Date May 17, 2013  
Job Summary Under the direction of the Director of Distance Education, the Manager of Technology and Support manages operations relating to online infrastructure technologies for teaching and learning, user support for faculty and students, and online student services. Additionally the manager supports College efforts addressing accessibility for online instruction and delivery of services.

"Distance Education Technology & Support Manager" is the working title for this position; the formal title in the PCC job classification system is "Technology Solutions Services Manager".

To apply for this position you must submit:
1. Completed responses to the (3) Required Questions from the Committee - scroll to see questions below - (attach document)*
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*

* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.  
Responsibilities/Duties Technology
1. This position is responsible for ensuring the vitality of the online infrastructure - the "campus" for distance learning and other technologies used by the College. This requires close work with Technology Solution Services, vendors, and department staff to ensure access to a robust learning platform that integrates with both internal and external resources.

● Evaluate, adopt, migrate, and manage technology used by the department.
● Function as project manager for small and large initiatives in department
● Ensure compliance of resources with institutional, state, and federal laws.
● Perform duties of system administrator on several DL systems, including LMS, streaming server, ePortfolio, online collaboration, and student, faculty and staff web servers.
● Manage integration between systems ensuring security and data integrity. Work closely with TSS to integrate with the student information system, identity management and other enterprise resources.
● Serve as "On-Call Manager" with Technology Solution Services, be well versed in operations of college technical infrastructure, represent DL interests generally and during events.
● Stay current in trends in higher education, use of technology, enterprise software, etc.
● Budget for and monitor costs for all technical resources: contracted hosting servers, software licenses, hardware purchases, and contracted service.

User Support
2. Manage operations and coordinate support and technical resources for students and faculty. This requires integration with training staff, student services, and district technical support services. This position is responsible for maintaining a high standard of quality by evaluating use statistics, engaging stakeholders, and fostering consistent and timely communication with end users.

3. Manage faculty, staff and student support resources
● Oversee faculty and student help desk and supervise work of support staff
● Maintain online support materials for faculty on web site and in learning management system
● Serve as primary point of contact during system outages and emergencies.
● Promote connection between student support, faculty support, training, and external support teams.
● Provide training and development for employees
● Maintain appropriate security and limit access based on role type
● Monitor use of resources, adjust support services to needs

Student Services and Success
4. This position oversees the development and growth of online student services. This involves coordinating with the Distance Education Director and district and campus-based service areas when possible to expand support for "distance learners."

● Manage Academic Professionals, Casual and Adjunct staff serving in student service roles.
● Work with campus and district Student Service staff to improve access to resources for (DL) students.
● Participate in District Student Service Leaders committee, act as liaison with other service groups.
● Supervise Online Advising and Student Success Specialist to develop online advising resources and Online Student Services Coordinator to expand online tutoring service, proctoring, and other services.
● Support institutional mission and goals about service and course accessibility
● Evaluate technology and services for compliance with federal and state laws
● Work closely with Disability Services and Distance Learning accessibility advocate staff to ensure technology resources support needs of students and instructors to create accessible courses.  
Minimum Qualifications The education and/or work history sections of your online application form must demonstrate that you meet all of the following Minimum Qualifications. The information on the resume/cover letter will not substitute for the completed application.

Bachelor's Degree in Information Technology or Computer Science discipline. Relevant experience may substitute for the degree requirement on a year-for-year basis.

Five years progressively responsible, professional information technology experience related to area of assignment, including two years of supervisory experience.

Knowledge of:

Supervisory principles;
Budgeting principles;
Applicable information technology systems in assigned area of responsibility;
Technological trends;
Project management principles and practices;
Analytical methods;
Computers and applicable software applications;
Customer service principles.
Demonstrated Skill in:

Supervising subordinate staff;
Preparing and/or reviewing reports;
Providing customer service;
Managing projects;
Developing and monitoring budgets;
Preparing reports;
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
Adapting to rapidly changing environments;
Analyzing business problems and making recommendations based on findings;
Communicating technical information to a non-technical audience;
Diagnosing and resolving complex technology issues;
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
Monitoring legal and regulatory changes;
Mediating conflict;
Conducting negotiations;
Maintaining confidentiality;
Designing and developing program plans in assigned area of responsibility;
Analyzing processes and making recommendations for improvement;
Researching, analyzing, and applying relevant information to the development of information technology processes and programs;
Coordinating activities with other internal departments and/or external agencies;
Preparing a variety of reports related to operational activities, including statistical analysis;
Developing, recommending, implementing, and monitoring policies, procedures, and work flow;
Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
Utilizing computer technology used for communication, data gathering and reporting;
Communicating effectively through oral and written mediums.  
Preferred Qualifications -3-5 years experience working in an online program in higher education

-Experience supporting compliance with accessibility in online learning

-Five years experience supporting eLearning technologies

-1-2 years experience managing technology for a distance learning program

-Experience with project management including evaluation, selection, adoption, implementation, and system migrations of learning management systems, and other learning technologies

-Demonstrated experience performing duties of application administrator on systems such as learning management systems, online collaboration tools, streaming media, and web servers. Experience with integration of systems.

-Successful coordination of faculty and student helpdesk support resources for an eLearning program. Includes a variety of support channels and resources such as phone, email, chat, and maintenance of web resources.

-Experience developing and working to support online student services

-Multi-campus educational institution work experience

-1-2 years understanding and practical application of student development theory  
Additional Posting Information Normally the starting salary for new employees will be at the entry salary for that level, unless approved for advanced salary placement.

Upon hire candidate will be required to provide official transcripts for all degrees earned.

Applicants selected for hire will be required to pass a criminal background check as a condition of employment.

Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.

- As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.  
Documents that must be associated with this posting Resume
Cover Letter
Responses to Required Questions  
Documents which can be associated with this posting Veterans Documents  
Full Time/Part Time Full Time  
PCC Employees Only? No  
Required Questions
1 Record
In no more than a total of three pages, please respond to the following questions.

1. Please outline how your experience and skills make you the best candidate for this position based on the responsibilities of the position. Specifically highlight how you meet the minimum and preferred qualifications.

2. Highlight your experience with managing and/or facilitating student service programs and projects.

3. Describe your experience in working with or supporting diverse populations. How would this experience apply to your work in this position?

Entry added by Peter Seaman - Friday, 10 May 2013, 6:58 AM
Last updated - Friday, 10 May 2013, 1:23 PM