MidKent College based in the Medway Towns and Maidstone is seeking to appoint an outstanding individual in the following area:
ICT Technical ILT Support Engineer Ref: P0653
Salary: £18,433 - £23,640 per annum
We are looking to recruit an organized and hard working individual to provide technical support to our ICT department. The successful candidate will have proven knowledge within this field and have an understanding of a learning environment. The ability to work with a range of software packages including PHP, HTML +CSS and Photoshop is essential.
Closing date: Friday 14 August 2009.
JOB PURPOSE:
Provide Development and support on the College Virtual Learning Environment. Stay abreast of the learning environment and other software and operating system technologies. Work closely with teaching areas so as to understand the needs of learners
PERSON SPECIFICATION:
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ESSENTIAL
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DESIRABLE
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· Must be highly organized, polished and be able to maintain a professional demeanour at all times.
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· Experience of administration and programming/scripting Unix/Linux
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· Must be comfortable working within a team, learning from all team members and actively sharing job related personal knowledge with others.
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· 2 years previous experience in a similar capacity
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· PHP (system config)
· PHP programming
· HTML + CSS
· Apache Tomcat (system config)
· MySQL (system config)
· SQL querying
· Git (system config)
· Photoshop/image creation or manipulation
· XML
· Word, Excel, PowerPoint & Access knowledge and VBA programming
· Delivering training (PTTLS)
· ProAchieve/ProGeneral/ProResource
· ASP
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· Website and database integration systems
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· Excellent, demonstrable, documentation and communication skills
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· Good verbal and written English
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· Good general health
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· Understanding of and a commitment to Equal Opportunities, Health & Safety and the Data Protection Act
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MAIN DUTIES AND RESPONSIBILITIES:
- Develop in partnership with the teaching environment the current College VLE
- Stay abreast of the learning environment and other software and operating system technologies.
- Record the results and details of all customer interaction both inbound and outbound within Sunrise.
- Take an active role in the technological development of all colleagues, staff, users and students.
- Ensure the multi-site infrastructure is developed to support the delivery of learning and teaching
- Troubleshoot, test and verify reported problems, and devise workarounds if possible
- Respond to escalated customer issues within the parameters of the published SLA
- Production and maintenance of documentation for the College Virtual Learning environment.
- Undertake Integration Testing for new systems and changes to existing environment
- Establishing and maintaining hardware and software standards
- Provide technical assistance to identify, evaluate & develop products that meet user requirements
- Administration of capacity planning and monitoring tools
- Become when required a product champion of a particular area of technology or service. This will involve taking responsibility for implementing related staff development initiatives, product enhancements, documentation and any general maintenance.
Undertake any other duties commensurate with the level of responsibility and grade of the post, as directed by the Supervisor or the College Management.
Understanding of and a commitment to Equal Opportunities, Health & Safety and the Data Protection Act
MidKent College is working in partnership with RBLI Employment Solutions to support individuals who have a disability or health condition in the application, interview and employment with the college. If you would like any further information regarding RBLI, or require assistance with your application process then please contact RBLI on 0800 783 1144 or visit their website www.rbli.co.uk for information, advice and guidance.
The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment is subject to a Criminal Records Bureau check in accordance with the College procedure.
Application forms and further details are available from www.midkent.ac.uk. Alternatively, please e-mail job.applications@midkent.ac.uk. For individuals without access to e-mail or the internet please call the Personnel department on 01634 884402 (24 hour answer machine). In all communication with the College please quote the appropriate job title and reference number.