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Job offered: Senior LMS Administrator

Type: Full-time
Location: London EC4

Eukleia Training is a fast growing company which provides training services in the area of governance, risk and compliance.This includes e-learning and instructor-led training courses for the specific training needs of financial services firms and other sectors. We provide courses on a wide range of compliance and risk topics including anti-money laundering, market conduct, data protection and operational risk.Our clients include eight of the top ten banks and many of the world's leading asset managers, insurers and commodity firms.

Overall objective:

The Senior Administrator will play a key role within the Learning Management System team, providing administration, co-ordination and development support for the Eukleia LMS, which is a customised version of the Moodle platform.

Duties will include:

  • Receive, log and respond to all LMS client support requests within the pre-defined service levels, using Zendesk ticketing system and being the primary port of call.
  • Monitor daily tasks and anticipate issues, keeping internal and external users up to date.

  • Administration of the Eukleia LMS, including but not limited to:

    • design and development of LMS solutions that align with business objectives

    • upload of e-learning data

    • register and assign courses/licences

    • database administration

    • generate management reports

    • develop and publish all necessary procedure documents

  • Deliver client user demonstrations via webex and/or face to face meetings.
  • Arrange staff training/briefings on LMS functionality.
  • Administer instructor led courses via LMS.
  • Work with internal teams to input into client RFIs/RFPs in regard to LMS administration, support and potential solutions.
  • Management the Eukleia e-commerce site.
  • Management of external suppliers for outsourced development and hosting.

Skills

  • Experience of administering Moodle learning management systems (essential).
  • High degree of IT literacy particularly in MS Excel (essential).
  • Experience of supporting financial service industry clients (preferred).
  • Solid academic record (degree preferred).
  • Experience of project management methodologies (desirable).
  • Experience of integration of LMS with HR Systems (desirable).

  • Genuine enthusiasm for and commitment to delivering outstanding service.
  • Ability to understand resource requirements in complex and technical projects.
  • Ability to communicate internally and escalate issues as appropriate through regular project reporting.
  • Maintain and improve own LMS/database knowledge.
  • Excellent attention to detail.
  • Ability to remain calm and prioritize workload.
  • Ability to solve problems with regard to issues that arise during a project.
  • Ability to communicate clearly and effectively both verbally and in writing.
  • Ability to work with the wider team, encouraging mutual sharing of knowledge, information and resource and thereby ensuring profitability and excellent client service.



Entry added by Sue West - Friday, April 17, 2015, 5:43 PM
Last updated - Friday, April 17, 2015, 5:56 PM