Is this the job for
You are an energetic go-getter who
never gives up on a problem until it is solved.
You can handle a variety of technical
support requests with efficiency and attention to detail.
You are a team player with a
willingness to learn new things on the fly.
You are a self-disciplined and
motivated worker ready to meet the challenges of working remotely as part of a
geographically dispersed team.
You crave variety, new challenges, and
a fun work environment with an awesome team in a growing small business with
tons of career potential
Who We Are: eThink
Education is a rapidly growing technology company with a passion for customer
service. We work in education technology for the K-12, Higher Education, or
Corporate/Continuing education markets Our product is cloud based and open
source, which means we are fresh and fun – not a bureaucratic crew of stuffed
shirts sitting around tweaking screens on some software originally developed
would you do:
Work closely with the Director of
Know/Learn Moodle and Totara inside and
Be ready for anything by staying connected to
Moodle.org and the Totara Community
Keep abreast of developments in the learning and
Work closely with our Service, Implementation,
and Sales team
Providing advanced functional and basic
technical support to clients
Demo Moodle/Totara for prospects and new
features/solutions for existing clients
Review and respond to RFPs
Learn about our clients and prospects to develop
comprehensive learning solutions that address the unique needs of each project
Develop internal training documents and
knowledge base articles
What we promise:
It won’t be boring.
You will have new challenges all the time.
You will have opportunities to advance your career.
Your suggestions will be heard and your voice will matter.
What we need from you:
A minimum 2 years experience supporting
learning management systems (Moodle/Totara preferred)
An in-depth knowledge of the
Moodle/Totara community and the variety of solutions available to clients
Strong problem-solving and analytical
Ability to clearly understand and
communicate (written and verbal) about technical solutions
Project management or leadership
2-3 years experience with software customer
Experience with higher education technology and/or
corporate learning/development programs
Superior email and phone communication skills
with an affinity for customer service
Ability to work independently and
efficiently manage your time
Bachelor’s Degree or equivalent higher education