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Job offered: Customer Solutions Architect

Type: Full-time
Location: Remote

Customer Solutions Architect

Location: Anywhere

Is this the job for you?

·         You are an energetic go-getter who never gives up on a problem until it is solved.

·         You can handle a variety of technical support requests with efficiency and attention to detail.

·         You are a team player with a willingness to learn new things on the fly.

·         You are a self-disciplined and motivated worker ready to meet the challenges of working remotely as part of a geographically dispersed team.

·         You crave variety, new challenges, and a fun work environment with an awesome team in a growing small business with tons of career potential


Who We Are: eThink Education is a rapidly growing technology company with a passion for customer service. We work in education technology for the K-12, Higher Education, or Corporate/Continuing education markets Our product is cloud based and open source, which means we are fresh and fun – not a bureaucratic crew of stuffed shirts sitting around tweaking screens on some software originally developed before WiFi.

What would you do:

·         Work closely with the Director of Customer Solutions.

·         Know/Learn Moodle and Totara inside and out

·         Be ready for anything by staying connected to and the Totara Community

·         Keep abreast of developments in the learning and development field

·         Work closely with our Service, Implementation, and Sales team

·         Providing advanced functional and basic technical support to clients

·         Demo Moodle/Totara for prospects and new features/solutions for existing clients

·         Review and respond to RFPs

·         Learn about our clients and prospects to develop comprehensive learning solutions that address the unique needs of each project

·         Develop internal training documents and knowledge base articles


What we promise:
It won’t be boring.
You will have new challenges all the time.
You will have opportunities to advance your career.
Your suggestions will be heard and your voice will matter.


What we need from you:

·         A minimum 2 years experience supporting learning management systems (Moodle/Totara preferred)

·         An in-depth knowledge of the Moodle/Totara community and the variety of solutions available to clients

·         Strong problem-solving and analytical skills

·         Ability to clearly understand and communicate (written and verbal) about technical solutions

·         Project management or leadership experience

·         2-3 years experience with software customer support/solutions design

·         Experience with higher education technology and/or corporate learning/development programs

·         Superior email and phone communication skills with an affinity for customer service

·         Ability to work independently and efficiently manage your time

·         Bachelor’s Degree or equivalent higher education

Entry added by Kate Dwyer - Saturday, 13 January 2018, 2:08 AM
Last updated - Saturday, 13 January 2018, 2:08 AM
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