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Job offered: FINCA Development Academy (FDA) MOODLE LMS & Reporting Administrator

Type: Full-time
Location: 100% Remote, Based outside the US

The FINCA Development Academy (FDA) ( is seeking a consultant to work as a full-time Administrator to manage a new global moodle LMS and corresponding reporting. The Moodle LMS is a new business tool for most subsidiaries in FINCA and support is needed to build awareness and skills of training managers and staff in how to use Moodle functions to support the delivery of learning programs to support the business. Additionally the Administrator will be responsible for teaching and supporting subsidiaries to create local and regional training metric reports as well as produce regular FDA global reports.


FDA is seeking international candidates who are:

  • Fluent in English to communicate with internal customers and to write technical guidelines in English (fluent in Spanish or Russian a plus)
  • Effective at working virtually to build warm relationships with internal customers
  • Able to train people virtually on how to use the LMS and produce reports
  • Quick at learning and flexible to shift priorities and discover needs in a constantly changing environment
  • Equally comfortable applying technical skills using SQL and Excel and building relationships to support people
  • Solution-finder

2. Duties & Responsibilities

  • LMS Administration
    • User Management
      • Manage user accounts, roles, permissions, preferences (including language preferences), cohort/group membership and course enrollment within the LMS
    • Content Management
      • Maintain category structure and help content authors to deploy materials to the appropriate location within the LMS
      • Help content authors troubleshoot issues with SCORM content / rapid e-learning development tools
      • Manage document and version control, both within Moodle and any other repositories used by the organization (e.g., SharePoint)
    • System Administration
      • Backup, restore and/or merge course and user data on both a scheduled and 
        as-needed basis
      • Coordinate with IT and the Moodle vendor on scheduled/automated system tasks (automated backups, notification emails, etc.)
      • Update and configure plugins installed by the Moodle development vendor on an as-needed basis
      • Coordinate system updates and service outages with IT, the Moodle development vendor and internal stakeholders
    • Technical Support
      • Provide technical support to subsidiary-level administrators, end users at the central office and executive stakeholders
      • Triage support issues and either resolve or escalate to IT or the Moodle development vendor as appropriate
      • Follow up to ensure satisfactory resolution of support issues
  • Reporting
    • Apply SQL and Microsoft Excel skills to create complete and accurate reports from the Moodle (MySQL) database per the requirements of internal clients
    • Use the charting features of Excel to present data in a manner that is accurate, attractive and easy to comprehend
    • Produce and distribute reports in the most appropriate formats (PDF, DOC, XLS, CSV, etc.), per company style guidelines

Job Requirements

  • Able to demonstrate disciple and accountability while working remotely 
  • Experience administering learning management systems
    • Moodle-specific experience a plus but not required
    • Ideal candidate will be familiar with multiple LMS platforms, including Moodle
    • Equivalent experience administering enterprise web apps of comparably complexity might be considered for otherwise outstanding candidates
  • Advanced Microsoft Excel skills
  • Basic to intermediate SQL skills
  • Excellent communications and interpersonal skills
  • Experience providing technical support and basic skills training to non-technical staff
  • Basic proficiency with rapid e-learning authoring tools and familiarity with SCORM standards
    • Proficiency in Articulate Storyline a plus
  • Experience administering web conferencing platforms. Comfortable managing content in multiple languages
    • Specific experience with GoToTraining and/or Big Blue Button a plus
  • Basic to intermediate HTML and CSS skills
  • General proficiency in Microsoft Office
  • SharePoint administration experience a plus (not necessary)

Entry added by Sergio Alguacil Mallo - Tuesday, March 29, 2016, 11:37 PM
Last updated - Wednesday, March 30, 2016, 4:18 AM