Implementation Consultant
Is this the job for you?
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You are an energetic go-getter who
never gives up on a problem until it is solved.
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You can handle a variety of technical
support requests with efficiency and attention to detail.
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You are a team player with a
willingness to learn new things on the fly.
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You are a self-disciplined and
motivated worker ready to meet the challenges of working remotely as part of a
geographically dispersed team.
·
You crave variety, new challenges, and
a fun work environment with an awesome team in a growing small business with
tons of career potential
Who Are We: eThink
Education is a rapidly growing technology company with a passion for customer
service. We work in education technology, so you or your family might already
be using our products in K-12, Higher Education, or Corporate applications. Our
product is cloud based and open source, which means we are fresh and fun – not
a bureaucratic crew of outdated stuffed shirts sitting around tweaking screens
on some software originally developed before WiFi.
What would you do:
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Manage Implementation
Projects helping clients get from signing a contract to going live
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Help transfer, standup,
and configure new client production and development environments
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Work closely with new clients
to help set and meet client expectations as you and the client works to their
site’s go live date
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Work closely with our
Discovery team to help build best solutions for new clients
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Help brand the newly
created site(s) using Moodle themes and custom CSS/HTML
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Work closely with our
Support team to help transition live clients into our standard support services
portal
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Help manage a high
volume of new client implementation processes, while keeping all clients moving
to their targeted go live date.
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Help further refine and
revamp current implementation processes to continue to meet ever growing client
needs
What we promise:
It won’t be boring.
You will have new challenges all the time.
Your hard work will not go unnoticed or unrewarded.
Your suggestions will be heard and your voice will matter.
What we need from you:
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2-3 years knowledge the Learning Management
Systems Moodle and/or Totara
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2-3 years Project Management Experience – PMP
Certification preferred
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Knowledge of Active Directory based
authentications (AD, SAML, CAS, etc), Oauth, and SMTP
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CSS/SCSS and HTML/HTML5 knowledge, and a desire
to work with clients on custom branding
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Proficiency in Office Suite
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Experience with higher education technology and
academic environments
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Knowledge of customer support software and
communications tools (Asana, Slack, Desk.com, etc.)
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A can do attitude, and a willingness to learn on
your feet with limited guidance
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Minimum Education Bachelor’s Degree
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Superior email and phone communication skills
with an affinity for customer service
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Strong problem-solving and analytical skills