Office hours are primarily weekdays from 8 a.m. to 5 p.m., but responsibilities require additional hours and flexibility that can include evenings and weekends.

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of one so classified.

 

• Oversees Learning Management System (LMS) operation and maintenance
  
• Resolves escalated LMS user issues
• Communicates LMS status to stakeholders
• Coordinates on hardware lifecycle
• Assists with other Help Desk duties
  

The LMS Administrator reports to the Assistant Director for Technical Services within Information Technology. The LMS Administrator is responsible for the daily health of the Learning Management System (LMS) employed by the university (currently Blackboard, but interested in moving to Moodle). This consists of constantly being apprised of its available resources such as CPU, memory, and hard drive space, and reporting any needs to have those assessed. It also involves remaining aware of the Blackboard services’ status and communicating any abnormal operation to stakeholders such as the Asst. Directors for Technical Services and Network Services, and the Directors of Instructional Technology and Distance Learning, along with the Chief Information Officer.

 

 

The LMS Administrator must also attend to any escalated LMS technical issues. It is the LMS Administrator’s responsibility to constantly monitor the IT—Incoming queue for LMS problems and not only take ownership of more difficult problems, but to guide the Help Desk technicians with solutions and help develop training programs to advance the LMS knowledge of the other Help Desk team members.

 

 

 

 

 

Due to the complexity of hardware and software that make up the LMS infrastructure, it is the role of the LMS Administrator to be the primary liaison between the LMS vendor and our university. It falls to the LMS Administrator to perform any patches, upgrades, service packs, hotfixes, and other routine maintenance to ensure the highest possible uptime and reliability of the LMS service. There should be a persistent line of communication between the LMS Administrator and the LMS vendor to pursue any outstanding technical issues with the system; this may involve monthly, weekly, or even daily calls/emails to resolve issues. The LMS Administrator will strive to maintain a strategic relationship with our LMS vendor.

 

 

 

 

The LMS Administrator must have thorough knowledge of the LMS software systems and be able to troubleshoot issues with those systems along with the operating system and database engine that the software resides on (currently Windows Server, Windows SQL Server, IIS, and Apache Tomcat). A proficiency in SQL, .NET, and other web languages like Perl, CSS, and HTML is critical. The LMS Administrator must coordinate with the Assistant Director for Network Services on appropriate hardware replacement times for the infrastructure of the LMS.

 

 

During downtime and when all other duties have been fulfilled or are on hold, the LMS Administrator is also expected to fulfill the obligation of a Help Desk technician. This includes fielding Help Desk calls, responding to support emails, and assisting in the resolution of the technical issues of the university’s constituents. During this time, LMS guidance and training should also be coached to other Help Desk team members.

QUALIFICATIONS:

LeTourneau University seeks a person with an enthusiastic and maturing Christian faith who is committed to the development of a dynamic, growing Christian university where integration of faith and academic excellence is paramount. Desired qualifications of this person should include:

Bachelor’s Degree in Computer Science or related field or minimum of four years field experience.   Excellent written and verbal communications skills.  A+ core hardware certification is preferred.

LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education that integrates Christian faith with learning.

 

The following statements are intended to describe the general nature of the person filling the position. They are not intended to be construed as an exhaustive list of all characteristics of one so classified.

• Great written and oral communication
• Ability to move vendors to action
• Quality Management skills
• Command of respect
• Proactive

As a senior role, this position also handles any escalated end user issues, provides user training, answers more complicated technical support questions, and consults with vendors when necessary to resolve any issues of compatibility or functionality.

Salary is competitive and commensurate with experience and other qualifications. LeTourneau University provides a significant benefit package, which includes medical and life insurance and contribution to a retirement program. A list of benefits for full-time staff can be viewed at http://www.letu.edu/jobs.

Applications will be reviewed in the order received and will continue until the position is filled. In accordance with applicable provisions of federal law, applicants for employment who are in agreement with the educational mission of LeTourneau University and applicants for admission to educational programs or activities are considered without discrimination on the basis of race, age, sex, handicapping condition, national origin or genetic information. Inquiries about this policy should be directed to the Director of Human Resources, (903) 233-4170. Applications are required and are available fromhttp://www.letu.edu/jobs or from the Business Office, LeTourneau University, P.O. Box 7001, 2100 S. Mobberly Avenue, Longview, TX 75607-7001. Send completed application and a current résumé to:

 

Natalie Thomas

Director of Human Resources

LeTourneau University

P.O. Box 7001

Longview, TX 75607

Phone (903) 233-4170

FAX (903) 233-4101

Email: HumanResources@letu.edu

 

Claiming every workplace in every nation as its mission field, LeTourneau University graduates are professionals of ingenuity and Christ-like character who see life's work as a holy calling with eternal impact.

LeTourneau University is a regionally accredited, interdenominational, evangelical Christ-centered university offering undergraduate degrees in the aeronautical sciences, business, education, engineering, liberal arts and sciences, and Master's degrees in business administration, education, and strategic leadership. In addition to its residential campus in Longview, the university offers undergraduate and graduate programs for adult students online and at educational centers around Texas in Austin, Bedford, Dallas, Houston, and Tyler.

The university's 3173 students represent nearly all 50 states, over 20 foreign countries, and more than 45 different denominational groups. The entering freshman class averages of SAT scores range from approximately 150-200 points above the national average and evidence a strong academic quality, although provision is made for students with lower scores who possess evidence of potential achievement. LeTourneau has been recognized more than 15 times by U.S. News and World Report as one of "America's Best Colleges." LeTourneau University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate, baccalaureate and master’s degrees. The business program is accredited by IACBE. LeTourneau University’s engineering and engineering technology programs are accredited by the Engineering Accreditation Commission and the Technology Accreditation Commission of the Accreditation Board of Engineering and Technology, 111 Market Place, Suite 1050, Baltimore, MD 21202-4012 – telephone: 410-347-7700. LETU’s flight program is certified by the Federal Aviation Administration (FAA). LeTourneau is a proud member of the National Collegiate Athletic Association (NCAA) Division III. The Texas State Board for Educator Certification has approved LeTourneau University as an undergraduate, post-baccalaureate, graduate, and No Child Left Behind compliant certification program.

The 162-acre main campus is located in Longview, Texas, a progressive hub city with an MSA of 150,000, nestled among the beautiful pine-forested hills and lakes of East Texas. It is approximately 120 miles east of Dallas, Texas, and 60 miles west of Shreveport, Louisiana.

See http://www.letu.edu for more information.