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Job offered: Moodle Support Specialist

Type: Full-time
Location: Melbourne, Australia

We are looking for an experienced Moodle Support Specialist who is ready to move to the next level. If you enjoy a challenge, and are driven by curiosity and results, this may be the most rewarding job you ever had.  

Lingel Learning is a leading provider of eLearning solutions. We provide Course Development, Training and Managed Hosting to clients in Education, Corporate Training, Healthcare and Government in Australia and Canada. We are a young and dynamic organization that will put you in the driver seat and give you a chance to learn fast, and contribute to our growth and our brand.


Responsibilities

  • Provide ‘Level 2′ support services for customer issues
  • Reproduce, troubleshoot, and diagnose technical issues
  • Escalate issues to Level 3 support according to procedure
  • Ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
  • Contribute to corporate knowledge by capturing best practices, either in documents, knowledge base items or shared documents; developing best practices and documentation, whether procedural or technical


To be considered for this exciting opportunity, you must possess the following skills/experience:

  • 1 year of experience in Moodle Support and/or Development
  • Minimum 2 years of experience in customer facing application support role.
  • Customer application support experience in the software industry, including phone and email channels
  • Customer service skills and strong written and verbal communication skills.
  • Technical troubleshooting and issue documentation
  • Able to work autonomously and as part of a team
  • Able to work well under pressure, meet deadlines, and thrive in a fast-paced, intellectually challenging, and performance-driven environment


Desired Technical Competencies

  • Experience with eLearning software
  • Experience in the enterprise software industry
  • Experience with open-source software such as Moodle


Benefits of Working at Lingel Learning:

  • Annual bonus based on performance 
  • Competitive rates 
  • Collins Street office right the heart of the city 
  • Work with a great team based in Australia and Canada
  • To be successful you will be hard working, driven and ready to learn in a dynamic and fast paced environment.
  • Career progression  


Education

  • Bachelor’s Degree or equivalent; a Master's Degree in a related field is a plus


https://lingellearning.com 


Entry added by Gavin Lindeman - Tuesday, 10 October 2017, 12:24 PM
Last updated - Tuesday, 10 October 2017, 12:24 PM
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