CL Consortium Ltd
provide eLearning services into the private and charity sectors using an enhanced Moodle platform
We have a vacancy for
one full time Customer Care Administrator,
based at our offices in Woodchester, Stroud. Our ideal candidate would be
someone who is determined to resolve issues, support our customers on an
individual basis and someone who takes ownership and responsibility for their
tasks. Whilst some knowledge or experience of Moodle would be advantageous, it is not essential as training will be provided.
This role is for
someone who likes dealing with people and technology. As two of the core
components of our business, it is essential that the candidate have experience
in providing excellent customer service as well as acute problem solving
abilities.
Reporting to: Customer Care Manager
Hours: Full
Time
9am – 5pm
Monday – Friday
Location: Vine House, Selsley Road,
North Woodchester, Stroud, Glos. GL5 5NN
Salary: Dependent upon experience
Benefits: Company Pension,
Healthcare Cover (once passed probation), 25 days holiday
Basic role overview
- Providing technical support at tier 1
level to resolve issues with system setup.
- Liaising with customers to identify
issues and provide advice/training.
- Logging customer issues in the Helpdesk
System and ensuring a timely resolution.
- Assisting end users to use the
eLearning system and help engage learners.
- Creating
reports using data based on client needs.
- Testing
of learning content to identify problems and liaise with content providers
to resolve issues.
- Deploying
new learning content to customer sites.
- Following
a build process to create new learning spaces for customers.
- Creating
system documentation/user guides.
- Supporting
internal staff in use of the eLearning sites.
To
apply for this role
Please
contact Rachael Onions (Business Support Coordinaor)
ronions@charitylearning.org
Tel: 08451 707702
For
more information or an informal chat about the role please contact:
Tim
Pattison (Customer Care Manager)
tpattison@charitylearning.org
Tel: 08451 707702